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Archive for November, 2019

RTDology Schedule of Sessions

Posted on November 18, 2019

The Schedule is Set!

FREE Educational sessions that answer critical questions about achieving the measurement that your business demands and your customers require.  

 

Burns has been ensuring Temperature Measurement Confidence since 1960. 

We believe that the temperature measurement is the #1 priority. 

 

Our promise is to listen and guide you to the installation approach, protection concept and instrument design that meets your most critical process requirements.

 

Visit the RTDology® page for registration links for the upcoming sessions.

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How are we doing?

Posted on November 15, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

September:

OTD to Acknowledged Date:   94.0%  (down a bit from 95.8% in Aug)

OTD to Requested Date:         88.6%  (up a bit from 82.7% in Aug)

% Field Returns:                      0.20%  (down from 1.90% in Aug)

         

October:

OTD to Acknowledged Date:   90.0%  (down a bit from 94.0% in Sept)

OTD to Requested Date:         84.0%  (down a bit from 88.6% in Sept)

% Field Returns:                      0.60%  (up from 0.20% in Sept)

 

A tough Oct.  The newly structured Teams are specifically focused on improving On Time Delivery and reduction in field returns.

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