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How are we doing?

Posted on June 11, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)


We are not perfect, but we are committed to doing what it takes to improve our performance.



OTD to Acknowledged Date:   91.4%  (down from 96.8% in April)

OTD to Requested Date:         80.7%  (down from 86.9% in April)

% Field Returns:                      0.63%  (up from 0.37% in April)

     Very busy month and struggled with a few supply side issues.  The team is working it!


June results will be posted in early July.

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