The MCAA 2008 Industry Forum wrapped today with an exciting and powerful exchange between the Members and representatives from 6 product approval agencies; FM, TUV, CSA, UL, Intertek, MET.
The members of MCAA were open, honest and frank with the testing lab representatives, directly sharing their experience, frustrations and disappointments with the level of service and perceived value.
What I observed was a large group of very passionate members of industry exchanging points of view with equally passionate representatives from the testing and approval labs.
In the end, there was a list of recommendations, a commitment to improvement and a better understanding of the needs and challenges for all involved.
Burns Engineering believes that through conversation an amazing level of understanding and be achieved. That understanding can lead to improved relationships between organizations as was created by the conversation at the 2008 forum. That conversation has also lead to a high level of problem solving and creative product development to support those we serve.
It was a great experience. Thank you MCAA for taking the bold step to facilitate the conversation, and Congratulation to both the MCAA members and the 6 agency representatives for your strength and commitment to a better future together.
Have you seen the power of this level of conversation? We would love to hear about it.