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How are we doing?

Posted on August 14, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

July:

OTD to Acknowledged Date:   94.9%  (down a bit from 96.4% in June)

OTD to Requested Date:         81.2%  (down from 85.1% in June)

% Field Returns:                      0.20%  (down from 0.40% in June)

  Not too bad, but room for improvement.

 

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How are we doing?

Posted on August 14, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

June:

OTD to Acknowledged Date:   96.4%  (up from 91.4% in May)

OTD to Requested Date:         85.1%  (up from 80.7% in May)

% Field Returns:                      0.40%  (down from 0.63% in May)

  A bit better in June.  The teams are continuing to implement improvements.

 

 

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More of Your Questions Answered

Posted on July 12, 2019

We've updated our frequently asked questions with nine new entries.  Feel free to check out the new FAQs here.

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How are we doing?

Posted on June 11, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

May:

OTD to Acknowledged Date:   91.4%  (down from 96.8% in April)

OTD to Requested Date:         80.7%  (down from 86.9% in April)

% Field Returns:                      0.63%  (up from 0.37% in April)

     Very busy month and struggled with a few supply side issues.  The team is working it!

 

June results will be posted in early July.

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How are we doing?

Posted on May 8, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

April:

OTD to Acknowledged Date:  96.8%  (up from 95.9% in March)

OTD to Requested Date:        86.8%  (up from 80.9% in March)

% Field Returns:                     0.37%  (down from 1.3% in March)

 

May results will be posted in early June.

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How are we doing?

Posted on April 24, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better.  Today we begin sharing three performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

March:

OTD to Acknowledged Date:  95.9%

OTD to Requested Date:        80.9%

% Field Returns:                       1.3%

 

April results will be posted in a couple weeks.

 

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The Burns SWE, Sanitary Elbow Thermowell, is deisgned to provide a cleanable, drainable and highly effective measurement access point.  The design and construction of the sensor used with the SWE can impact the accuracy of the measurement.  This technical paper present the impact of different sensor designs on the measurement performance.  

Technical Paper

 

The Burns Engineering Mission is to "Ensure Temperature Measurement Confidance".  

 

 

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Flush Vs. Immersion

Posted on April 17, 2018

Flush mounted sensors are necessary when the process contains moving parts such as a stir device.  Various challenges need to be addressed to ensure a confident  measurement that truly represents the process of interest. This Applicaton Note provides insight on how to address these challenges.  If you have further questions contact the Burns Application Engineering Team at:  info(at)burnsengineering.com​

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ISO-9001: 2015

Posted on January 3, 2018

The Burns Mission, Vision and Values along with our 'Why', is our secret sauce that drives our commitment to our customers.  In 2015 we committed to documenting and enhancing the way we operate by pursing ISO-9001 Registration.  A short 3 years later we have updated our operating philosophy to greater context and content, maintaining our commitment to excellence and achieving certification to the ISO-9001: 2015 version of the standard.  I am proud of the entire Burns team and their continued dedication to temperature expertise, amazing customer service and providing confidence in the customers processes.

 

Our ISO-9001 Certificate

 

 

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ATEX, IECEx and More

Posted on December 27, 2017

All Burns Approval certificates are listed on the Certificates & Declarations page., including our ISO-9001, QAR and QAN certificates.

 

For components available with Burns Temperature Assemblies, the component certificates are available on the Component Certificates page.

 

Approvals now available include:  ATEX, IECEx, Flameproof in the US and Canada, as well as Class I, Division 1 in the USA.

CE marked for ATEX 

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