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Tony Miller

Posted on April 16, 2020

Click here for our list of 89 ingredient subsitutions you can use to keep clear of the grocery stores.

 

http://www.burnsengineering.com/local/uploads/content/files/Recipe Subsitutions from Burns Engineering.pdf

 

http://www.burnsengineering.com/local/uploads/content/files/Recipe Subsitutions from Burns Engineering.pdf

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How are we doing?

Posted on February 13, 2020

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

        

January:

OTD to Acknowledged Date:   97.4%  (up a bit from 96.4% in Dec)

OTD to Requested Date:         89.4%  (down a bit from 90.8% in Dec)

% Field Returns:                      0.43%  (up just slightly from 0.28% in Dec)

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How are we doing?

Posted on January 2, 2020

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

November:

OTD to Acknowledged Date:   94.2%  (up from 90.0% in Oct)

OTD to Requested Date:         87.8%  (up a bit from 84.0% in Oct)

% Field Returns:                      0.19%  (down from 0.60% in Oct)

         

December:

OTD to Acknowledged Date:   96.4%  (up a bit from 94.2% in Nov)

OTD to Requested Date:         90.8%  (up a bit from 87.8% in Nov)

% Field Returns:                      0.28%  (up just slightly from 0.19% in Nov)

 

Looks like a trend starting.  

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RTDology Schedule of Sessions

Posted on November 18, 2019

The Schedule is Set!

FREE Educational sessions that answer critical questions about achieving the measurement that your business demands and your customers require.  

 

Burns has been ensuring Temperature Measurement Confidence since 1960. 

We believe that the temperature measurement is the #1 priority. 

 

Our promise is to listen and guide you to the installation approach, protection concept and instrument design that meets your most critical process requirements.

 

Visit the RTDology® page for registration links for the upcoming sessions.

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How are we doing?

Posted on November 15, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

September:

OTD to Acknowledged Date:   94.0%  (down a bit from 95.8% in Aug)

OTD to Requested Date:         88.6%  (up a bit from 82.7% in Aug)

% Field Returns:                      0.20%  (down from 1.90% in Aug)

         

October:

OTD to Acknowledged Date:   90.0%  (down a bit from 94.0% in Sept)

OTD to Requested Date:         84.0%  (down a bit from 88.6% in Sept)

% Field Returns:                      0.60%  (up from 0.20% in Sept)

 

A tough Oct.  The newly structured Teams are specifically focused on improving On Time Delivery and reduction in field returns.

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How are we doing?

Posted on September 19, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

August:

OTD to Acknowledged Date:   95.8%  (up a bit from 94.9% in July)  :)

OTD to Requested Date:         82.7%  (up a bit from 81.2% in July)  :)

% Field Returns:                      1.90%  (up from 0.20% in July)  :( 

          Generally minor reasons for return, most fixed and returned to the customer. 

          1 Corrective Action issued internally.

 

Room for improvement. The team is on it.

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How are we doing?

Posted on August 14, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

July:

OTD to Acknowledged Date:   94.9%  (down a bit from 96.4% in June)

OTD to Requested Date:         81.2%  (down from 85.1% in June)

% Field Returns:                      0.20%  (down from 0.40% in June)

  Not too bad, but room for improvement.

 

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How are we doing?

Posted on August 14, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

June:

OTD to Acknowledged Date:   96.4%  (up from 91.4% in May)

OTD to Requested Date:         85.1%  (up from 80.7% in May)

% Field Returns:                      0.40%  (down from 0.63% in May)

  A bit better in June.  The teams are continuing to implement improvements.

 

 

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More of Your Questions Answered

Posted on July 12, 2019

We've updated our frequently asked questions with nine new entries.  Feel free to check out the new FAQs here.

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How are we doing?

Posted on June 11, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

May:

OTD to Acknowledged Date:   91.4%  (down from 96.8% in April)

OTD to Requested Date:         80.7%  (down from 86.9% in April)

% Field Returns:                      0.63%  (up from 0.37% in April)

     Very busy month and struggled with a few supply side issues.  The team is working it!

 

June results will be posted in early July.

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