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How are we doing?

Posted on September 19, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)

 

We are not perfect, but we are committed to doing what it takes to improve our performance.

 

August:

OTD to Acknowledged Date:   95.8%  (up a bit from 94.9% in July)  :)

OTD to Requested Date:         82.7%  (up a bit from 81.2% in July)  :)

% Field Returns:                      1.90%  (up from 0.20% in July)  :( 

          Generally minor reasons for return, most fixed and returned to the customer. 

          1 Corrective Action issued internally.

 

Room for improvement. The team is on it.

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