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How are we doing?

Posted on August 14, 2019

The team at Burns is truly committed to improving everything we do and serving our customers better and better. 

Three Key performace measures:

  • On time delivery to our acknowledged ship date:

        (Our Goal is 100% - a challenge but worth working to improve)

  • On time delivery to our customers requested ship date:

        (Our Goal is 100% - we are improving and still committed)

  • Field returns as a percent of the number of products shipped:

        (Our Goal is 0% - worth every moment of investigation)


We are not perfect, but we are committed to doing what it takes to improve our performance.



OTD to Acknowledged Date:   96.4%  (up from 91.4% in May)

OTD to Requested Date:         85.1%  (up from 80.7% in May)

% Field Returns:                      0.40%  (down from 0.63% in May)

  A bit better in June.  The teams are continuing to implement improvements.



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